BUSINESS PROCESS Management CONSULTING - THE PROPEL WAY
Business success depends on two things - Getting the strategy right (Business Model) and executing the same in the most efficient manner (Process Management). Businesses that get both of these sailing right, achieve dominance in the market because:
- Talented people want to work for such companies
- Customers want to buy quality products and these companies can consistently provide that
- Investors are happy with the growth so consistent influx of funds is never a challenge
And it’s a happy happy situation, therefore!
There are several well researched and widely practiced methods and models practiced across the world by reputed enterprises. Some of these are Six Sigma, LEAN, Kaizen, TQM, TRIS, BPM etc. All of these methods facilitate systematic business process management, change management & continuous process improvement.
We are qualified on all of the above listed methods and after working for decades on these methods and improving blue-chip companies, we incorporated Effex. We realized that these methods are too complex for a smaller company to adopt. We therefore took inspiration from them and designed the Propel methodology.
Propel is India’s first process excellence method devised specifically for small and medium size enterprises.
The Ideology - Propel House
Propel House is a depiction of its ideology. It’s an illustration of what the model recommends for a small business to be successful.
The Propel Method subscribes to the idea of ‘strategy eats execution for breakfast’; therefore, it has the Business Model at the base of its house. A strong foundation for a stable house is must.
People in the business and the machines, real estate, systems etc. used make the execution strong. People and infrastructure therefore are depicted as the pillars of the house. We need both pillars to be strong. Having the right people with inappropriate tools or vice-versa does not make execution strong.
An ace sportsperson with their favorite gears would also fail due to technique. We call technique – ‘Process’. Processes of how – Pre-sales, Sales, Operations, After Sales and Support is executed becomes the wall of the Propel House.
One needs a roof to be protected from sun and rains. Likewise, a business needs adequate performance measurements to protect itself from incorrect decision-making and it thus forms the roof of the Propel House.
Propel Steps for Process Improvement
The Propel model has 4 steps to go about process improvement. This change management method is implemented successfully on several small and medium sized businesses and has given exceptional results.
defineDefining the problem or oppurtunity is the first step to growth Learning what the end goal is for the entrepreneur for the company and department heads for the department.
evaluatePeople. Process, Infrastructure and Measurements of the business to be studied for gap identification.
Interviews, observation and data analysis to be conducted
designSharing the gaps
Brainstorming the solutions withe the team that will implement it.
Setting up of priorities to development forms, formats, trackers, policies and SOPs
implementDevelopment forms, formats, trackers, policies and SOPs
Development of performance management system and Propel Scorecards
Implementation of business reviews
Propel Business Process Management Maturity Index:
Change management must be done in manageable levels. Too much change too sudden can result into catastrophic situations and therefore is not recommended. Propel has drawn four levels of process management in the organization. All of the departments could be at different levels. Propel model must be implemented with the aim to take the business process management maturity to the apex.